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A dialog should appear to open with the image mounter:ģ. Similar directions exist for Yosemite (Mac OS 10.10 on this link):Ģ. Download the following link for Mac OS El Capitan through Monterey (Mac OS 10.11 through 12.0) Macmaps Currently utilizes remote access tools by AnyDesk to offer remote assistance on both Macs and PC (PC directions from third party).ĭownloading and setup is discussed below for the Mac.ġ. Select the operating system you will be installing AnyDesk on and go to the respective link:įor any other platforms, go to the AnyDesk website.

You can now return to the AnyDesk app and provide the 9-digit code to our support team to start the remote connection.

Click on the lock icon again once you’re done. You can now tick the checkbox for AnyDesk, so whenever remote access is needed, you will not have to repeat this same process over and over.

Once it accepts your password, the lock icon at the bottom left will be opened.

You will then be asked to enter your computer’s password so you can make changes.

The checkbox for AnyDesk will be grayed out, so click on the lock at the bottom left to make changes.

You will be directed to the settings, under Security & Privacy.Click on Open System Preferences to continue to your computer’s settings.To ensure successful connection, click on Configure.This will be the code you will share to your dedicated support for them to connect remotely to your computer. Secure the 9-digit code that will appear in the underlined section.You can launch AnyDesk from here by double-clicking on the icon.

Once the download has completed, you should see this prompt:ĭrag AnyDesk to the Applications folder. The AnyDesk application will now commence.Confirm that you will be launching AnyDesk, and click on Open.(In other browsers, you may be asked to confirm where the download will be saved.)

Once the download has completed, open the. The download should start automatically.In these cases, AnyDesk is a must-have so you can coordinate with our support team and allow remote access to your device.įor Mac OS users, worry not because we got you covered here: There are instances when we will need to request your computer to be visible on our end, and this can be done via remote connection.